Job Listing

To act as a first point of contact as a receptionist during opening hours.

To provide information and advice to customers in person at the offices, via email and over the telephone.

Dealing with reception, telephone and web enquiries on a daily basis providing a positive first impression of the client and complying with the client’s agreed customer service standard by directing enquiries to the relevant subject matter expert.

Providing information about the client, its services and the locality

Working with the Administrative Team Leader and Clerk to implement the client’s administrative operating procedures including managing and composing correspondence, ordering, receiving cash payments, diary management and premises bookings, photocopying, post management, shredding, room preparation, provision of refreshments etc.

Maintaining the records respecting confidential information

Preparing mailing lists and mail merges and updating databases

Handling incoming and outgoing post, franking and delivery of items to the Post Office

Providing administrative cover for colleagues when necessary and deputising during their absence

Practice and promote fair and equal treatment of colleagues and customers throughout the performance of all duties

Excellent communication skills

Key Requirements

Flexible approach

Experience in multichannel digital content management

IT literate

Contract Hours: 28 hours per week

Monday and Wednesday 9am to 5pm

Tuesday and Thursday 2pm to 5pm

Friday 9am-4.30pm

KJ53519