Job Listing

We are seeking a highly organised and experienced Customer Service & Estimating Co-Ordinator with a minimum of 3 years’ experience in a similar role for a client based in Biggleswade. This is a fast-paced and varied role, providing first-class customer service while supporting estimating, order processing and job coordination activities.

Main Duties and Responsibilities

• Provide excellent customer service to customers at all times, maintaining a professional and helpful approach.
• Deal with customer enquiries in a timely and friendly manner, offering advice and support.
• Due to the nature of the business, meticulous attention to detail is essential, including checking part numbers, serial numbers and other customer information.
• Prepare and process estimates, revised estimates and quotations using internal systems, pricing systems and spreadsheets.
• Process customer orders for repairs and new parts on the system.
• Compile and email estimates and quotations to customers and follow up as required.
• Plan jobs raised to progress through the workshop.
• Keep customers updated on the progress of work going through the Workshop.
• Provide general support to the Customer Services team and management.
• Carry out other reasonable duties as required.

Person Specification

• Excellent organisational skills with the ability to multitask and prioritise workload.
• Excellent attention to detail and accuracy.
• Calm and professional manner with the ability to find solutions for customers.
• Ability to work effectively in a fast-paced environment.
• Good working knowledge of Microsoft Office, including Word, Excel, Outlook and Teams.
• Confident telephone manner.
• Excellent written and verbal communication skills.
• Professional, reliable and able to work both independently and as part of a team.
• A good sense of humour.

Experience

• Minimum of 3 years’ Customer Service and Administration experience in a fast-paced environment.
• B2B Customer Service experience is preferred.

Benefits

• 20 days’ holiday plus bank holidays, increasing up to 23 days plus bank holidays
• Pension – 5% employee / 3% company after probation
• Company events

Hours: Monday–Friday 8am–5pm, with a rota of 7:30am–4:30pm on alternative weeks