Job Listing

We are looking for a highly organised and customer-focused After-Sales Co-Ordinator to join a growing team in Biggleswade.

This is an excellent opportunity for someone with strong customer service and administration skills who enjoys building relationships, solving problems and ensuring customers receive an excellent level of service.

The Role

As an After-Sales Co-Ordinator, you will be responsible for managing customer enquiries and providing support throughout the after-sales process. You will act as a key point of contact for customers, ensuring queries are dealt with promptly and efficiently while maintaining accurate records and supporting the wider team.

Key Responsibilities

• Act as the main point of contact for customers regarding after-sales enquiries.
• Respond to customer enquiries via telephone, email and online channels.
• Handle customer queries and complaints professionally, finding effective solutions.
• Process after-sales orders accurately and efficiently.
• Manage returns, exchanges and warranty claims.
• Track orders and deliveries, keeping customers updated on progress.
• Maintain accurate customer records and update internal databases.
• Provide general administrative support to the after-sales team.
• Prepare reports and assist with reviewing customer feedback.
• Liaise with internal departments, including Sales, Production and Despatch.
• Work closely with colleagues to improve processes and customer satisfaction.

The Ideal Candidate

• Previous experience in a customer service or administration role.
• Experience in after-sales support would be advantageous.
• Excellent communication skills, both written and verbal.
• Confident handling customer enquiries and resolving problems.
• Good organisational skills with strong attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Experience using CRM systems would be beneficial.
• A positive, proactive and professional approach to work.
• Ability to work independently as well as part of a team.

Salary: from £28,000 pa (DOE)

Working hours: Monday to Thursday, 8:30am–5:00pm (45-minute lunch break) and Friday, 8:30am–4:00pm (1-hour lunch break), totalling 37.5 hours per week.

Holiday entitlement: 22 days plus bank holidays.

Pension: 3% auto-enrolment pension.

Benefits: On-site parking and Employee Assistance Programme.

What We Are Looking For

We are looking for someone who takes pride in delivering excellent customer service, enjoys working in a busy environment and is confident communicating with customers and colleagues at all levels.

If you have strong administration skills and enjoy helping customers, we would love to hear from you!

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