Job Listing

A well-known manufacturer based in Biggleswade is looking to recruit an Office & Warehouse Administrator to perform duties such as assist in the warehouse when necessary, checking orders, assist with sales enquiries and customer enquiries support / order processor and deal with customer orders in general and administration duties.

The role is a Temporary to Permanent position which will be acting as a liaison between customers, suppliers and sales team; providing products and services as well as solutions to any emerging problems that suppliers, or the sales team may have. Availability and training are given in learning the technical specifications of the products sold and inventory management systems in order to support, as and when necessary, the customers.

Key responsibilities:

• Executing of sales orders, record keeping and enquiries from customers and internal departments. Keeping orders systems updated, PO and using management tools for ordering and accountability of orders.
• Assist in warehouse when necessary to help with picking & packing
• Understanding of accounts would be an advantage and an overview of pricing levels but not necessary as training will be given.
• Manage emails and calls, where cases are to be solved in a timely manner.
• Communicating with Suppliers via phone, email and in some cases face to face via Zoom, Skype and Teams.
• Use of software systems and store portals in order to fulfil the Customer requirements e.g placing, booking and confirmation of orders and deliveries. Processing of invoices, credits and returns in assistance to the Finance team. Training will be given
• Support the sales team with enquiries with quick solutions.

Key Skills

• Must have clear communications skills in both verbal and written, as you will play a key part in being the first point of contact for many of our customers.
• A keen eye to detail and excellent organisation skills.
• Good level of experience of MS Office.
• Comfortable or open to using or learning various software packages.
• Ability to deliver a premium customer experience.
• Assist with the warehouse duties as and when required.
• Customer Service.

Hours of work: Monday to Thursday 09:00 - 16:00 hours.

DW55257